Support

Help with the AroundBee app.

Getting in touch

Email us at support@aroundbee.com. We reply within 2 business days.

If you can, include your username and a screenshot or screen recording of what you're seeing. It often makes the difference between us being able to answer and not — a lot of issues are hard to identify from a description alone.

Common questions

I don't see any trails or spots near me

Around is location-based, and we're currently live in Bengaluru. Tap the location at the top of the Trails or Spots tab and choose Bengaluru to see what's there. Choosing Your location switches back to wherever you are. And if your area really is empty — post one yourself and be the first Bee around you.

I didn't get my verification code

Around currently supports Indian mobile numbers only. Enter your 10-digit number without the +91, which is already filled in. Codes arrive by SMS and can take a minute — if nothing arrives, wait a few minutes before requesting another, then write to us.

My upload didn't finish

Photos and videos upload while you're in the app, so stay on the screen until publishing completes. Leaving the app or losing your connection partway can interrupt the upload, and you may need to create the post again. If you need to stop, tap Save draft first — drafts are saved when you choose to save them, not automatically.

Making a post private

Each trail and spot has a Visibility setting when you publish. Private posts are only visible to you; shared ones only to the people you share them with.

Reporting content or blocking someone

Every trail, spot and profile has a ⋯ menu with Report and Block. Blocking hides that person's posts from you and stops them messaging you. Manage who you've blocked in Settings → Privacy → Blocked Users. Reports go to our moderation team.

Too many notifications

Settings → Notifications has three separate switches: Social (messages, follows, likes and saves), New around you (new trails and spots nearby), and Reminders & nudges.

Deleting your account

Profile → Settings → Account → Delete Account. You'll confirm by typing "delete", then verify your phone number with a code. This permanently deletes your account and your data.

Privacy and your data

To request a copy of your data or raise a privacy concern, email support@aroundbee.com. Grievance Officer: Akshith Raja P. See the Privacy Policy for how we handle your information.